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The client was suffering from poor ad performance due to a low Event Match Quality (EMQ) score of 3.5/10. Facebook's algorithm couldn't match website visitors to Facebook profiles, leading to wasted ad spend and poor retargeting audiences.
We implemented Facebook Conversion API (CAPI) using GTM Server-Side to send data directly from the server, bypassing browser restrictions.
We configured GTM to send hashed user data (Email, Phone, First Name, Last Name, City, Zip, Country) to increase the match rate.
We set up a unique Event ID to deduplicate Browser and Server events, ensuring data accuracy was maintained.
Within 7 days, the Event Match Quality score improved from 3.5 to 8.2/10. The client saw a 40% reduction in CPA and a significant increase in retargeting audience size.